As a server, there are a lot of techniques you can use to up your income. You might be surprised at how easy it is to make more tips as a server.
If there’s one thing that’s characteristic of a good server, it’s the ability to make a connection with the customer. A server’s connection with their customer is the key to making more tips. This usually means being professional but also approachable, friendly, and easy to talk to.
Being an amazing server means more than just saying “hello!” or taking their order—it requires you to be outgoing. Start by introducing yourself to them.
It sounds simple but knowing the menu inside and out is essential when working as a server. You will be able to answer any questions customers may have about the menu items quickly and efficiently. That will help them decide on what they want to order faster. They should also know about any specials that are being offered on certain days or at certain times of the day.
Offer suggestions about menu items that may suit their preferences better than other options on the menu.
If a customer asks you something that you are not sure of, don’t be afraid to tell them you’ll find out. That shows you are a professional, and you will find the time to address their concerns and make sure they have the information they need.
As a server, offer customer service to your guests and make them feel like they are being taken care of. How do you go about doing this? It starts with the way you respond to things. Saying you don’t know will leave your guests feeling less satisfied.
The server's attitude can make or break the customer experience. Servers are in the customer service business, so they need to have a bubbly personality and be able to maintain a friendly demeanor while they are on the job.
Keeping a positive attitude will help servers better their customer service skills and keep their customers happy. We may not all be super happy people all of the time, but in such an environment, it's vital to make your best effort to keep things positive.
Smile! You'll get better tips if they see that they can trust you and feel comfortable around you.
The best servers know how to boost sales subtly. And this isn't just about making more sales but also providing a much more enjoyable and fulfilling meal for customers.
To do so successfully, give genuine advice about certain expensive items on the menu, their ingredients, or even how good they taste.
There is no perfect formula for getting great tips. But if there's a common theme among servers that make more tips, it's the ones who are approachable and enthusiastic, who have excellent communication skills, and who aren't afraid to go above and beyond for their guests.
These points will make you an overall more friendly, outgoing server—well on your way to getting those coveted tips.