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Complaints Policy

Updated 1/23/2024

A complaint, as defined in the AAT Company Food Handler Certificate Program, refers to a written request for corrective action related to activities within the program, excluding appeals. If you have concerns regarding assessments, personnel, or any other aspects of the certificate program, we encourage you to initially engage in informal discussions with the individuals involved in an attempt to resolve the matter.

However, in cases where informal resolution is not feasible, the AAT Company Food Handler Certificate Program has established a formal complaints process. This process ensures that complaints are addressed in a fair, impartial, and timely manner, and the responsibility for overseeing this process rests with us. An ad hoc appeals review panel may also be convened as needed.

To file a complaint, you must submit it in writing to us at contact@LIQUORexam.com within ninety (90) days of the incident's occurrence. The complaint must be in writing and include sufficient objective evidence to substantiate the claims and enable a decision to be made, along with appropriate corrective action. Dissatisfaction based solely on hearsay will not be considered a valid complaint, and anonymous complaints will not be accepted. If a complaint is received after the ninety-day deadline, an email will be sent to inform you that the complaint period has passed. In cases where the complaint lacks necessary information, we will contact you, requesting the required details and providing a fourteen (14) day deadline for response. Failure to respond by the deadline will result in a letter indicating that the complaint period has elapsed.

We will be responsible for the initial assessment of the complaint's validity. If there is any reason to question impartiality or if there is an actual or apparent conflict of interest, staff members will recuse themselves from the complaint consideration process. Depending on the nature of a valid complaint, we may take one of the following actions: (1) determine and implement corrective action, (2) refer the complaint to a different suitable staff member to determine and implement corrective action, or (3) escalate the complaint to a Review Panel for further review. If addressed by staff, we will communicate the resolution in writing to you within a period not exceeding thirty (30) days from the receipt of the complaint.