Why do you need my personal information?

The liquor authority for each state has different requirements for the personal information that must be collected. All information is secure and protected using the latest security technology.

Can I register without an email address?

All users are required to provide an email address when registering. Should you not have an email address, you may set up a new email account using one of the popular email providers including Gmail, Yahoo or Outlook. All of these provide an email address for free and it takes just a couple of minutes to set up.

How do I use a discount code?

A discount code may be used by entering the code on the checkout page.

What is an 'Access Code'?

An 'Access Code' is a code that is provided to you by your employer if they pre-purchased the training on your behalf. If your employer did not provide this code to you, simply leave this field empty when registering for your training.

How do I update my personal validation questions?

Personal validation questions are used to verify that the person taking the course is actually the person who registered for the alcohol server seller training course. You may update/change you personal validation question answers through your profile page.

Can I pay now and start my training later?

Yes. You may pay now and return to continue your course at any time. Access to any course is available up to 90-days after course is purchased or has been first accessed.

Do I have to complete the entire training in one sitting?

No. You can stop and start training as needed. The site tracks your progress and will remember exactly where you left off.

Will this training work on all browser programs?

This system was developed to work on all devices, operating systems and browser programs. Should you experience technical difficulties, it is recommended that you try a different browser program just in case there are any conflicting extensions installed on your device. Ex: You are having trouble using Google Chrome, try switching to Internet Explorer.

Does this course work on my smart phone or tablet?

Yes. This course has been optimized to work on all computers, tablets and smart phones.

You should receive two system generated emails - the first is the Purchase Confirmation when you paid for the Alcohol Server/Seller Training email and the second is the Course Completion email when you complete the Final Exam. Each of these emails have buttons/links at the bottom that you click to register for your complimentary courses. Please keep in mind that you need to be logged into your LIQUORexam.com account when you click these links to claim these free courses.

Courses are accessible for 90-days from the date you first accessed the training. After 90 days, you must reset your profile and re-purchase the training. To reset your profile, click the red 'Reset / Repurchase Training' button located to the right of the name of your course on your Profile Page.

If your certificate is about to, or has already expired and you would like to renew your certificate, you will need to reset your profile. To reset your profile, click the red 'Reset / Repurchase Training' button located to the right of the name of your course on your Profile Page.

Your purchase receipt is available through your profile page. Look under the 'Transaction History' header. You will find the blue 'View Receipt' button to the right of the screen. This will allow you to save, print or email your purchase receipt as a PDF document.

If you do not have a Social Security Number due to residency status, enter '000000000' in the Social Security Number field and SEND US AN EMAIL within 24 hours explaining to reason for not providing your Social Security Number. Send this email to contact@LIQUORexam.com. Refer to the MAST Department at the Washington State Liquor and Cannabis Board for any additional questions regarding this requirement.

I am not hearing audio during the training

Most courses include full audio narration, but not all. Please check the Course Description for your state to learn if your course includes full audio narration.

If the course description does state that there is audio, please check your speakers and be sure your volume is turned up.

You may also try logging out and logging back into the training or try using a different browser program.

My course is showing that I can no longer access the training because it has been over 90 days since I started the training.

You will have access to your training course for 90 days from the date you first gained access to any course. You will need to reset your account through your profile page to access the training (course will be reset and you will start training from the beginning)

I am not seeing the 'Go to Next Slide' button at the bottom of the screen.

On some operating systems/browser programs, you may need to zoom your screen to 100% or lower for the toolbar to appear at the bottom of the course player. You will also want to be sure to scroll down on some quizzes to find the 'Submit' button to submit your answers.

To Zoom, do the following:

• Open a browser that supports zooming such as Chrome, Firefox, Internet Explorer or Opera.
• Press Ctrl and + to zoom in.
• Press Ctrl and - to zoom out.
• Press Ctrl and 0 to restore the original size.

If this does not work, try logging out and logging back in. You may also try using a different browser program.

What do I do if I lost my password?

Please use the Forgot Your Password link found on the Log-in page to recover a lost password. You may also contact us to reset your password if you like.

My email address isn’t working to log in.

While not common, there are situations where a user enters the wrong email address when registering. If you did not receive the confirmation email when you registered initially and the lost password feature is not working for you, please use the Contact Us page so that we may reset your email address.

The course will not load.

The course can take up to 30 seconds to load the first time on your device. Should the course not load within this timeframe, please try a different browser. This will typically take care of any instances of the course not loading.

I can’t seem to access the final exam.

If you are unable to access the final exam after completing the course, please go back through each section and look for any slides missing the green check-mark. Once you locate the slide missing the check-mark, go to the slide preceding that slide and click through until all slides show the check-mark. Please note that quizzes and role-playing slides will not show the check-mark.

If you still are experiencing difficulty accessing the final exam, please contact us.

My employer purchased training for me but I can't log in.

If your employer has pre-purchased training for you, he/she will either (1) send you an email invitation (where you will click the link in the email to complete registration), or (2) they will provide you with an Access Code which you will need to enter on the Purchase Course page. You will NOT be able to log in unless one of these 2 options is used.

You may view the answers you set to the security questions when registering by going to your profile and clicking 'click to show' to the bottom right of the page. A course may be locked for answering the personal security validation questions incorrectly. Should you experience a 'locked account', lease contact us to unlock your account. Once your account has been unlocked, it is recommended that you update your security validation answers to avoid answering these questions incorrectly moving forward.

The system tracks your progress so when you log out you may resume where you left off. Should you log back in, after logging out, and find that you are in a Lesson (section) that is earlier in the training where you left off, use the Course Navigation located to the LEFT of the course player and scroll down to where you left off (lesson you have completed will be highlighted in green/slides you have completed have a green check mark). You may have to go in order, meaning if you left off on the 5th slide in the 4th lesson, and when you log back in, you land on the 1st slide in the 1st lesson, click to lesson 2 (on the navigation menu), then lesson 3, then lesson 4. Then scroll down (again on the navigation menu) to the last slide that has the green check mark. Contact us at 888-344-5554 if you still have trouble.

How do I pay for training?

We accept Visa, MasterCard, American Express, Discover and PayPal. You will enter your payment information on the payment screen when registering for your course.

What if my payment was declined?

There are several reasons a payment may not go through. To help protect your account, our system uses a complex screening process for payments. This helps prevent lost or stolen financial information from being used for unauthorized transactions. Occasionally, payments that don’t go through could be tied to a specific issue with your bank or card.

If your payment was declined, please try another form of payment.

If you see an 'NA' under the 'status' column under your purchases on your profile page, this would indicate that an invalid card number, expiration date, security code or billing address was entered.

If you see an 'X' under the 'status' column, this would indicate that the card was declined due to insufficient funds.

You have not been charged if you see the 'NA' or the 'X' under the status column.

If you are having trouble with any purchase, please contact us to request that we send you an electronic invoice which you may pay online. Once we receive payment, we will add your course to your profile and email you with confirmation.

Do you offer refunds?

For refunds requested placed within ten (10) calendar days of purchase, one hundred percent (100%) of the course fee shall be refunded, provided Student has not accessed the training course. Once any course has been accessed, no refunds are available. To request a refund, email contact@LIQUORexam.com and include the user ID, transaction ID and your full name. Refunds are processed within 72-hours.

How will this charge show up on my bank or credit card statement?

This payment will appear as Affordable Alcohol Training or LIQUOREXAMALASKATAP on your bank or credit card statement.

Can I pay now and start my training later?

Yes. You may pay now and return to continue your course at any time. Access to any course is available up to 90-days after course is purchased or has been begun.

I believe that I was double charged.

If you believe that you have been over-charged, please contact us so that we may investigate an issue a reversal of funds if it is found that there was in fact a double charge.

Your purchase receipt is available through your profile page. Look under the 'Transaction History' header. You will find the blue 'View Receipt' button to the right of the screen. This will allow you to save, print or email your purchase receipt as a PDF document.

I can’t seem to access the final exam.

If you are unable to access the final exam after completing the course, please go back through each section and look for any slides missing the green check-mark. Once you locate the slide missing the check-mark, go to the slide preceding that slide and click through until all slides show the check-mark. Please note that quizzes and role-playing slides will not show the check-mark.

Please contact us if you still have difficulty accessing the final exam.

I need to know how long the certificate is valid for my course

Please check the Course Description for your state to see how long any certificate is valid.

I failed the final exam. Do I have to repurchase the training?

Should you fail the final exam, you may reset your course through your profile page to reset your account. You may also contact us so that we may reset your account. At that point, we will update your account so that you may retake training and access the final exam again at no charge (for most courses).

I need to re-certify my LIQUORexam.com certificate.

You may re-purchase the training by logging in and going to your profile page. From there, look for the name of your course, and then to the far right where you will see the word, 'REPURCHASE'. By clicking on this, your previous training record will be permanently removed from our system and you will be able to repurchase your training.

I can’t locate or download my certificate.

Your certificate of completion is emailed to you once you pass the final exam and is also available to download through your profile page (look to the right of the name of your course for the 'Download Certificate' button). Please contact us if you are unable to locate your certificate. You must have a PDF reader installed to view your certificate. Visit https://get.adobe.com/reader/ to download Adobe Reader.

My certificate wasn't generated after I passed the Final Exam.

For many courses, additional personal information is required in order for us to submit your training record to the liquor authority and therefore must be entered PRIOR to your certificate being generated by the system. Following the Exam is a form for you to enter your personal information.

You must fill in this form and click 'submit' for your certificate to generate by the system.If you are having difficulties with this, log back in and access your course through your profile page (click on the name of the course), then click the 'Take Training' button, then click the 'Take Quiz' button. You will then be presented with the form to complete.

My name is misspelled on the certificate.

Please pay special attention when entering personal information on this system as it is your responsibility to enter your personal information accurately when filling out the registration and personal information pages. Should you require any changes once a certificate has been issued, you may CLICK HERE TO PLACE A SPECIAL ORDER so that we may update your certificate. There is a fee of $5.00 for any changes to your certificate.

My birthdate is incorrect on my certificate.

Please pay special attention when entering personal information on this system as it is your responsibility to enter your personal information accurately when filling out the registration and personal information pages. Should you require any changes once a certificate that has been issued, you may CLICK HERE TO PLACE A SPECIAL ORDER so that we may update your certificate. There is a fee of $5.00 for any changes to your certificate.

I can’t locate my certificate.

Your certificate of completion is emailed to you once you pass the final exam. The certificate is also available to download through your profile page (look to the right of the name of the course for the 'Download Certificate' button. You must have a PDF reader installed to view your certificate. Visit https://get.adobe.com/reader/ to download Adobe Reader.

The test logged me out and says that I failed

Once you start the final exam, you may not leave or navigate away from the screen or browser window for any reason. If you navigate away from the screen or minimize the browser window at any time during the final exam, this will count as a failed attempt. This also applies to logging out or turning off your computer/device while taking the final exam.

Some courses have a time limit on the final exam (as noted on the screen that appears prior to the first exam question). If you do not complete the final exam within this time limit, this will count as a failed attempt.

If you have failed the final exam the maximum number of times, you may reset your course through your profile page to regain access to the training and final exam. Once a course has been reset, you will be required to complete the training prior to gaining access to the final exam.

If your certificate is about to, or has already expired and you would like to renew your certificate, you will need to reset your profile. To reset your profile, click the red 'Reset / Repurchase Training' button located to the right of the name of your course on your Profile Page.

I need a replacement Washington MAST permit

Should you need a replacement Washington MAST permit that has been issued, you may CLICK HERE TO PLACE A SPECIAL ORDER so that we may send you a replacement MAST permit. There is a fee of $5.00 for a replacement MAST permit.

I need my Washington MAST permit mailed 2-3 days RUSH

Should you need your Washington MAST permit sent 2-3 day RUSH mail, you may CLICK HERE TO PLACE A SPECIAL ORDER so that we may RUSH your MAST permit (2-3 day USPS). There is a fee of $35.00 for 2-3 day rush MAST permit shipping.

If you have tuned 21 since completing your MAST training, and your MAST Class 13 permit has not expired, you can contact us to receive your Class 12 permit at no charge. Just use this contact form to request your upgraded permit to be mailed.

I have multiple employees to train. Do you offer any discounts for business accounts?

We offer owners and managers the ability to register and pay for their employees to take training. Please visit the Corporate Solutions Page or contact us for details.

I would like to set up an open ended Corporate Account and be billed for only my employees who have registered for training.

For business accounts with over 100 employees, we can set up open ended billing where you provide an Access Code to your staff and we run your credit card or bill you at the end of each month. Please contact us to request an open-ended Corporate Account.

I have already set up an account (not an Owner/Manager account type) and completed training. How can I change my account type from a standard Student account type to an Owner/Manager account type?

An email address may only be assigned to one account type. If you would like to move from a standard student account to an Owner/Manager account type. please contact us so that we may reset your account so that you may re-register with the correct account type.

I am trying to add an employee, but the website says that their email address is already taken.

If any employee already has created an account on our system, they will not be able to receive any training invitation from an employer. Have the employee contact us to request that we clear their account.

Will I be able to add employees right away, or is there a waiting period?

There is no waiting period. Once you register your Corporate Account, and purchase Course Credits, you will be able to add or invite employees immediately.

My employee has not received his/her 'Training Invitation' email.

Employees may need to look in their SPAM folder to locate the Training Invitation email. Download the instructions on How to Accept an Invitation on our ‘How it Works' page.

Can I invite my employees to take training using their phone number/by text?

Yes, we now offer the ability to add employees using their mobile telephone number. When you add an employee to the system through your profile page, simply enter the employees name, email address AND their mobile number, then click the 'Invite Employee using Email & SMS' button. Your employee will then receive an email AND a text message with a link to accept the training.

I already added my employee using their email address, but not their mobile phone number, and they haven't received the training invitation. How can I now invite them using their mobile number?

Another option is to add your employee using by using their mobile phone number so that they receive a text message with the invitation to take the training. If you added your employee using only their email address and they are telling you that they have not received the training invitation, simply use the 'Cancel Invitation' button located next to their name on your profile. This will remove the employee from the system and credit your account for the unused course credit. Then again add your employee but include their mobile number and then click the 'Invite Employee using Email & SMS' button. Your employee will then receive an email AND a text message with a link to accept the training.

When my employee clicks the link in the 'Training Invitation' email to accept training, they land on the home page of your website.

Only the most recent 'Training Invitation' email link will work (after clicking on the link, employee should land on a page asking for their new password, birth date, phone number and answers to set for the course security questions). Keep in mind that only the MOST RECENT training invitation email link will work - if you used the 'Resend Invitation' feature to resend their training invitation, only the most recent email link will work.

This may also happen if the employee has already accepted the invitation but forgot that they have completed this. If you have trouble or questions regarding this, please contact us.

I have employees who have not accepted the training invitation and no longer work for me. Am I able to get credit for the user credit so that I may re-assign the course to another employee?

Yes. Any course that has not been started is eligible to be re-assigned to another employee. Use the 'Cancel Invitation' link through your profile page and your account will be credited automatically.